Our prices are quoted in Canadian dollars. You can expect a substantial discount when you pay in US funds. We charge your credit card account in Canadian $ and the cost is reduced by conversion to USD according to the current exchange rate. When you pay by Pay Pal, the USD amount is shown as you complete the transaction.   

Summary of the order flow chart to create an order...

Select and add items to cart >> leave cart to continue shopping or get more information>> return to cart> >review and update order if desired >> proceed to checkout >> 1.logon to your account or create a new account >> 2. choose shipping method (costs for each choice are shown) and payment method>> add comments if desired>> if errors go back and correct shipping, payment information>> 3. Review finished order and save>> 4. order is sent to Alpha Online and a link to your order number and information is available. A order confirmation email is sent to you.

Orders shipped to the United States are not subject to duties and/or taxes.

You have two shipping options, orders USA

1. Priority Post is the Quickest delivery: The delivery time to major cities in the USA  is 3-5  business days. We do recommend this delivery option to customers who want quick delivery or those who depend on nutrient formulas and may run short if delivery takes 10 days or longer. This is the most reliable shipping method; online tracking and insurance are included in the service. This method is recommended for all formula orders of  6 jars or more.

2. Expedited Mail means slower delivery at lower cost.  Delivery time is 7-14 business days to major cities. Occasional delivery delays ( longer than 14 days)  have occurred to rural addresses in the USA. We do not recommend this delivery option to customers who depend on nutrient formulas and may run short if delivery takes 10 days or longer.

Have not received your shipment?

The Post Office, will deliver your package. Overall, Priority Mail performance is excellent; however, occasionally, shipments are delayed but never lost. Expedited mail is slower and less reliable. Delivery within 2 weeks is not guaranteed.

All reports of non-delivery have due to delivery problems at the customer's address -- if the post office cannot deliver the parcel to you at the address you provide on your order, they will leave an attempted delivery notice and you have to go to the local postal outlet to retrieve the package.

Please check with your local postal outlet if you have not received your order within 6 business days for Priority Mail and 10 days for Expedited Mail. Please notify us by email only if you cannot locate your parcel at the local postal outlet.

What about returns?

Our products and services are high quality and designed for thoughtful and considerate people.  Returns are costly both to you and to Alpha Nutrition Online and our goal is to avoid returns. If you are a new user and you are not sure about using the Alpha Nutrient formulas, be sure to read the product information carefully. We recommend ordering a  500 Gram jar of the formula or a Starter Pack (which includes a 500 Gram jar) so that you have complete information about formula use and smaller amount of the formula to evaluate before you order a larger quantity. In special cases, we do accept returns of unopened, undamaged formula jars within 30 days of shipment.  We will refund the cost of the formula less 18% restocking charges but not the shipping costs. Starter packs are sold at a discount and are not refundable  Email support fees are not refunded and will be applicable for 6 months, if email support is not used immediately. Printed texts are refundable only if returned unopened in original shrink-wrap. eBooks are not refundable. There are no refunds on deliveries outside Canada and the USA.. See Return Instructions  from the USA

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